Returns & Exchanges


Eligible items purchased from may be returned for a credit or refund within 30 days of purchase. We will gladly accept purchased merchandise that is unworn with original price tags attached and in the original packaging. Merchandise that is worn or damaged may be refused or subject to a restocking fee. Items damaged during return shipment due to negligent packing will not be accepted. Refused items are shipped back to the customer at their expense.

Please make sure you ship your package to a secure location. If a package has been marked as delivered, theft is outside of our control and we are unable to offer refunds for stolen package.

If packages are lost and not scanned as delivered, we can place a claim on your behalf with the carrier. We ask that any claims are made within 3 days of the expected delivery date. Replacement or refunds will be processed after the carrier has investigated the claim which can take up to 7 days.

Damaged and Defective Items: In the unlikely event that your order arrives damaged or is defective, you may return the item for a full refund or replacement depending on inventory, as long as Customer Service is notified within 1-5 days after receiving your order.

Return Instructions


To initiate a return please use the section below to provide your order number and shipping zip code. If you are unable to initiate a return label, please email [email protected]

Once your package is ready for shipment, you may drop it off at the nearest FedEx location or FedEx partners. For more info click here.

Returns will be processed within 3-5 business days after receipt. Refunds should appear in your account within 3-7 business days after quality inspections and repackaging.

We reserve the right to refuse any merchandise that does not meet our return requirements.


All international orders require a Return Merchandise Authorization form issued by GlobalShopex which must include the order number as well. Please contact international customer service at (786) 391-4868 or [email protected] for further information. International customers are required to pay all shipping expenses for returns, including duty and tax fees.

To return items, please use the address below:

Ship all return packages to:
15342 Graham Street
Huntington Beach, CA 92649


If you would like to exchange your item, please return the item you wish to exchange and place a new order on our site.

Final Sale

Items listed as Final Sale are ineligible for return, including any Fragrance purchase. Other specialty sale or clearance items may be ineligible or returnable for store credit only. Store credit can be used for purchases on and will expire 24 months after the issuing date.