How do I place an international order
To ship items internationally, simply look for the flag at the top left-hand corner of the site next to your shopping bag. Click the flag to switch between eligible countries.
Once the shipping destination is selected, the currency and available products for that country/region will automatically update.
Please note that payment is collected and processed by our international shipping partner, Global-E. At this time, we do not sell or accept gift cards as a form of payment.
You can find GLOBAL-E'S TERMS AND CONDITIONS BY FOLLOWING THIS LINK TO THEIR WEBSITE.
How do I find my size?
When will my international order be charged?
Your credit card card will be charged when you place the order.
What forms of payment do you accept for international orders?
Payment types vary per country, due to local laws and/or payment availability. Local payment methods are available and viewable upon checkout.
At this time, we do not sell or accept gift cards as a form of payment.
In which currency will my international order be charged?
You will be charged the value of the order in the currency of the country/region you selected. If you charged your order to a credit card or account in a different market from the shipping country/region, or if your credit card is tied to another currency, additional bank fees may apply. Please contact your bank for more information.
Will I be charged duties and taxes?
Any local import duty, taxes or customs clearance are not included in our prices and must be paid for by you.
Pro tip: we also provide an option to prepay duties and taxes in advance (using our express courier service), so you can see the fees before you submit your order and there will be no additional costs when you receive your package, guaranteed. Any inspections and fees applied on imports are unfortunately beyond our control, should you decide not to prepay taxes during checkout.
When can I expect my order to arrive?
You will receive an email when your order ships. After your order ships, it will arrive at the shipping address within 3 to 7 business days. Please note that in some rare occurrences, the delivery timeframe could be extended.
You can track your order through our TRACK ORDER page.
Business days are Monday through Friday, excluding U.S. federal holidays.
What is the international return policy?
We are happy to accept returns for merchandise purchased on badgleymischka.com that have not been worn, damaged, washed, or altered. Clothing garments must be returned with tags still attached. All items must be returned in the original packaging (original shipping carton not required) within 30 days of purchase.
To start the returns process, please use our RETURNS PORTAL to receive a return label for your order.
Please note that the shipping costs paid at the time of the order will not be refunded.
Prepaid duties and taxes are forwarded to your local customs authority and therefore, are non-refundable. As only the recipient of an order can claim these fees back, please contact your local customs office directly with copies of the returns paperwork.
Items returned without an authorized return label from Customer Service will not be accepted. Keep the Return Tracking Number for your package to monitor the delivery status.
How much is the international return fee?
For all international orders there is a $10 return fee.
Prepaid duties and taxes are collected by your local customs authority and are therefore non-refundable.
As only the recipient of an order can claim these fees back, please contact your local customs office directly with copies of the return(s) paperwork.
What do I do if the item(s) in my international order arrive damaged or defective?
Badgley Mischka stands behind the quality and craftsmanship of all of our products. If you believe your item is defective or has been damaged en route, please contact customer service via email@example.com.
How do I track my international order?
You can receive the most updated delivery information through our TRACK ORDER page. You will need:
The order number
The email address used to place the order
Should you require any further information or assistance, please do not hesitate to contact us.